![]() On the right, the guest locates the browser they are using - Chrome, Edge, or Brave - and checks the box to allow that browser to access the microphone. ![]() ![]() On the left, the guest locates Microphone. The guest clicks the Apple menu on their computer. Enable the browser to access microphone (and camera*) in the computer’s privacy settings The guest may need to refresh the page for the changes to take effect.Ģ. On the green room page, the guest clicks the lock icon on the left side of their browser address bar.įor Microphone, the guest selects Allow or toggles this to on.įor Camera, the guest selects Allow or toggles this to on.* Enable microphone (and camera*) access in the browser If the recording is in the ‘Record Audio Only’ mode, the guest can skip any troubleshooting steps for a camera, marked below with *.ġ. There is a problem with the actual microphone and/or camera that is causing it not to work.Ĭamera access is needed for the ‘Record Audio Only, Show Video’ and ‘Record Audio and Video’ modes. Zoom, Skype, etc.) is open at the same time as Zencastr. The wrong microphone and/or camera is selected in the guest’s Zencastr settings.Īnother application that uses the guest's camera (e.g. Note: Microphone and/or camera access permissions often need to be redone after updating a computer’s operating system version, and sometimes after updating the browser version. ![]() The browser has not been allowed access to the microphone and/or camera in the computer’s security/privacy settings. ![]() Microphone and/or camera access has not been allowed in the browser. ‘Error accessing microphone or webcam’ or ‘problem accessing your mic or camera’ are errors that appear when Zencastr is not able to access the guest’s microphone and/or camera. Zencastr needs access to the guest’s microphone for all recording modes and also needs access to the guest’s camera for the ‘Record Audio Only, Show Video’ and ‘Record Audio and Video’ modes. ![]()
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